Guarantee

Warranty conditions and usage recommendations

At Arah.ro we are dedicated to providing you with the highest quality products and ensuring that you are completely satisfied with your purchase. Our company is authorized to carry out operations with precious metals and gemstones under ANPC Authorization no. 0012104.
The jewelry sold is checked and marked in accordance with the legislation in force, under the guidance and control of the National Authority for Consumer Protection - Directorate for Precious Metals.
To benefit from the warranty, please keep the original documentation and contact our customer support team.
The jewelry sold is accompanied by a Warranty Certificate, based on which you benefit from a 24-month warranty period for any lack of conformity existing at the date of sale.
Based on this certificate, you also benefit from the warranty period of 30 calendar days from the date of purchase, for defects or manufacturing defects discovered later and demonstrable through expertise or the possibility of exchanging the product once within 30 calendar days from the date of purchase, only by presenting the invoice and only if the product has not been worn and does not show signs of wear due to faulty handling. Consumer rights are in accordance with Emergency Ordinance no. 140/2021.
Any repair to products within the warranty period will be carried out free of charge or replaced under the conditions of OG no. 21/1992 as revised, if it is confirmed that a defect in material or workmanship was the cause of such damage, rather than improper use of the jewelry by the buyer.
The remedy will be made within 15 days from the date of discovery of the deficiency.
In the event of a replacement, we do not guarantee that the same model will be delivered. If the same model is not available, a similar model of equivalent value will be delivered.
If, following the expertise, it is found that the product of the customer who requested the warranty repair is not due to any manufacturing defect and the customer does not want the product repaired for a fee, the round-trip shipping cost will be his responsibility and a refund will be paid upon receipt of the package.
During the warranty period, as well as outside it, Arah.ro does not assume responsibility for problems that may arise due to mechanical factors, contact with hard surfaces, failure to follow the instructions for use, nor for repairs performed in a place other than where the object was purchased.
The warranty does not apply to damage caused by mechanical factors, negligence or improper use. Also, mechanical and thermal actions, failure to follow handling instructions and improper storage exclude jewelry from the warranty.
According to the law, buyers cannot request replacement of jewelry due to scratches, chips or falling stones, these are not covered by the warranty, according to the law, stones are considered consumable products and have no warranty.
The gold from which our jewelry is made can be yellow, white or pink. Gold is obtained by alloying the precious metal with a mix of metals that gives it its specific shade. To enhance the shine of white gold jewelry, it is coated with a layer of rhodium.
The rhodium layer can wear out in 6-12 months, and the jewelry may lose its shine. Cleaning the layer is not covered by the Warranty Certificate granted according to the legislation in force, GEO no. 140/28.12.2021.
Recommendations for jewelry maintenance include wearing jewelry with care, storing it in dedicated boxes, avoiding contact with hard or chemical substances, and removing it during activities that could damage the setting or deteriorate its appearance (sports activities, housework, showering, etc.). Jewelry with stones should be removed during sleep to prevent them from getting caught or deformed. Their setting does not withstand mechanical shocks, and contact with chemicals and exposure to cleaning agents should be avoided to maintain their shine.
Precious metal can lose its shine over time if it comes into frequent contact with agents such as perfume, salt water, skin creams, hairspray, chlorine or sulfur. Cleaning agents can alter the color and shine of jewelry.
After each wear, it is advisable to wipe the jewelry with a soft cloth.
The level of mattification that occurs depends on the wearer's skin and their skin care routine.
Thank you.

Nr.	Mărime	Diametrul (mm)	Circumferinta (mm)	Mărimi USA
1	41	13.3 mm	41 mm	2
2	42	13.3 mm	42 mm	2
3	43	13.6 mm	43 mm	2.5
4	44	13.9 mm	44 mm	3
5	45	14.3 mm	45 mm	3
6	46	14.6 mm	46 mm	3.5
7	47	14.9 mm	47 mm	4
8	48	15.3 mm	48 mm	4.5
9	49	15.6 mm	49 mm	5
10	50	15.9 mm	50 mm	5.5
11	51	16.2 mm	51 mm	6
12	52	16.6 mm	52 mm	6
13	53	16.9 mm	53 mm	6.5
14	54	17.2 mm	54 mm	7
15	55	17.5 mm	55 mm	7
16	56	17.8 mm	56 mm	7.5
17	57	18.1 mm	57 mm	8
18	58	18.5 mm	58 mm	8.5
19	59	18.8 mm	59 mm	9
20	60	19.1 mm	60 mm	9
21	61	19.4 mm	61 mm	9.5
22	62	19.7 mm	62 mm	10
23	63	20.1 mm	63 mm	10.5
24	64	20.4 mm	64 mm	11
25	65	20.7 mm	65 mm	11
26	66	21.0 mm	66 mm	11.5
27	67	21.3 mm	67 mm	12
28	68	21.6 mm	68 mm	12.5
29	69	22.0 mm	69 mm	13
30	70	22.3 mm	70 mm	13
31	71	22.6 mm	71 mm	13.5
32	72	22.8 mm	72 mm	14
33	73	23.2 mm	73 mm	14
34	74	23.5 mm	74 mm	14.5
35	75	23.8 mm	75 mm	15
36	76	24.2 mm	76 mm	15

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